Thanks to its functions, Tikket allows all key collaborators of an organization to participate in the conversational process from a single platform. But it´s not just about maintaining conversations. Members of marketing, sales, administration, after-sales, support, all find tools in Tikket to carry out their management more organized and agile.

Tikket is also a customizable CRM, which allows sales teams not only to respond to conversations but also to keep contacts that are automatically saved organized. It is possible to categorize contacts by seller or segment them by any other attribute or tags. During the conversation, it is possible to have pre-saved quick responses, artificial intelligence assistant, and service methodologies designed to avoid missing opportunities for attention.

The customer service process has drastically transformed in recent years, from a process of support ticket numbers to a continuous conversation. Our solution has been developed around this new methodology where people expect immediate responses through a single communication channel. Under this concept, conversations in Tikket can travel between first-level support teams and technicians without leaving the platform, offering the best customer experience. This is complemented at the same time with the possibility of creating knowledge bases directly from Tikket to offer a self-service portal to users. Tikket is an all-in-one integrated solution to provide the best possible customer service!

Conversation is today a super powerful strategy to attract potential new customers and persuade them to want our products and services. In this sense, marketing teams have at their disposal tools to respond to each comment on each social network where the brand has a presence. Doing WhatsApp marketing (mass shipments), email marketing, Telegram distribution, mass SMS, or even in display pop-up; to communicate our new product or offer opens the possibilities of awakening consumer´s desires.