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Operational metrics
Conversations that transforms in reah data values
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Tikket is designed to to track all, from channels to operators
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Measure every aspect of online interactions and conversations. How many conversations do you receive, how much time do you spend in each one of them, and a large etcetera to please the ones that make decisions.
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Downloadable reports to to inform and develop business intelligence that help make operational changes so customer will be happy
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